FAQ

To maintain the beauty of your items please remove them before exercising, swimming and showering. Please be sure to avoid harsh chemicals and perfumes as these may effect the plating of the jewellery and may cause tarnishing or discolouration. As they say, if you take care of things they last.

Hiyas Studio jewellery is made of 18K Gold Platted Stainless Steel. Please see the individual product page for the specific product material.

To find your ring size: Step 1: Wrap a piece of paper or string around your finger and mark where the piece crosses. Step 2: Measure between the cross marks against a ruler in 'mm' and compare to the ring chart below:

All orders are processed within 1-2 days and shipped Monday to Friday.

Orders are usually delivery within these working time frames: Canada/USA: 5-7 business days Rest of the World: We don't ship out orders outside Canada/USA at the moment. But this is definitely something we would want to do. There can be occasional customs or courier delay which may affect your delivery time frame from time to time.

If your order has not been processed you may change your order by reaching out to our customer service team at hello@hiyasstudio.com. Order change confirmation is upon email receipt confirmation. Unfortunately, we are unable to make any changes once your order has been processed as it will be on its way to you.

All SALES are final. Once order has been processed we cannot change and/or cancel as it is on its way to you.

Customers are responsible for entering the correct delivery details. If you have entered the wrong address, please contact hello@hiyasstudio.com with the correct details immediately. Unfortunately, if your order has been processed and shipped we are unable to change the address because it is on its way to you. For that, we advise you to contact your local delivery service to redirect your mail and/or to collect your parcel to the courier ship centre. In this case, we are NOT responsible to refund or resend the order.

Please be aware that it is your responsibility to pick up your order from your local courier in time before it is returned to sender, in the case it cannot be delivered. Please be aware that we do NOT process refunds in case of your order being returned to the sender. However, we will be happy to re-send your order, no more then one additional time.

Please be informed that this is a local delivery service issue. If your tracking details have been marked as delivered, but your have not received your items we advise you to contact your local delivery service with your shipping information and make a claim and file a report. It is the customers responsibility to contact the local delivery service. We cannot do this on your behalf. We do not process refunds for orders marked as delivered. Please note signatures are not required on receipt of our items.

Please be informed that this is a local delivery service issue. If your tracking details have been marked as delivered, but your have not received your items we advise you to contact your local delivery service with your shipping information and make a claim and file a report. It is the customers responsibility to contact the local delivery service. We cannot do this on your behalf. We do not process refunds for orders marked as delivered. Please note signatures are not required on receipt of our items.

Please be aware that there may be delays during this busy holiday period. While our advised shipping times serve as a guide. we cannot guarantee that orders made during and close to holidays will be delivered in time. If you need an instant gift, we offer our e-Gift Cards as they will be delivered via email within 24 hours.

We do not cover duties, customs or taxes. It is customers responsibility to pay these. To find out more about duties, custom and taxes please visit your local customs website. We do not process cancellations, refunds or returns in this case.

For this case, we sincerely apologise for the confusion! If you have received the wrong items please contact our customer service at hello@hiyasstudio.com with an image of your entire order and it's original packaging.

We hope this never happens, however, if you do receive damaged or faulty item we will happily replace it within 7 days of delivery. Please contact us immediately and send an image of the product with its original packaging and unworn within 7 days of delivery to hello@hiyasstudio.com . An item is NOT deemed faulty if damage while wearing them.

Please be informed that ALL SALES ARE FINAL. Unfortunately, we do not process returns for change of mind.

We accept all major credit and debit cards. We also accept order through Apple Pay however, we do not accept cheques and/or wire transfers. In the case that a refund is issued. A credit will appear in your account 5-10 business days after refund issued.

You can use discount code at the check out page.

Unfortunately, only one discount code can be used per order.